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UTmail+ Service Operational

Please be advised that UTmail+ service is now operational following the migration from the US to Canadian data centres.

O365 Tenant Migration to Canada Issues Status

Issue Description Status and Action
Missing Folders in Office 365 Reports that mail copied to some folders in inboxes is incomplete. In Progress: No errors were found when inboxes were synchronized at the beginning of the move. Investigating reports of issues and working on a solution. If you require immediate access please go to the UTmail+ Archive to retrieve it. See the instructions on how to access the UTmail+ Archive.

Inbound Messages Rejected Some messages are looping in the delivery cycle. This is related to the licensing problem reported. Resolved.
SPAM Mail Some user are reporting issues with spam mail. Resolved.
Office ProPlus desktop apps cannot be downloaded Link is not available to eligible UTmail+ clients Resolved.
Error Message when logging in A number of users were reporting a Microsoft license error message:”X-OWA-Error: Microsoft.Exchange.Clients.Owa2.Server.Core.
OwaUserHasNoMailboxAndNoLicenseAssignedException
Resolved.
Forwarding Messages from Office 365 Account Users forwarding their Office 365 accounts were not seeing messages. Resolved. Some forwarding settings were not populated properly. Log into your Office 365 account at mail.utoronto.ca to re-enter the forwarding options. See the instructions on setting up forwarding.
No Access to UTmail+ Archive Users would like to know when they can access their old UTmail+ account contents. Resolved: This feature has been enabled and is available to all users. See the instructions on how to access the UTmail+ Archive.
Inbox Rules Not Transferred User settings for inbox rules were not carried over. Resolved: Users need to recreate their inbox rules. Instructions on creating rules are on the Help Desk Knowledge Base.
External Mail Delivery to Alumni Domain Reported issues with @alum.utoronto.ca accounts not receiving external email. Resolved.
Rich Client Access to UTmail+ Rich Clients (Outlook,iPhone, MacMail etc.) were unable to connect to mailboxes in Office 365. Resolved: Timing issue for DNS changes to propagate to services through the web.

If you continue to have a problem with your account, please contact the Help Desk: 

Information Commons Help Desk
Phone: (416) 978-HELP (4357)
Email: help.desk[at]utoronto[dot]ca