University of Toronto

UTmail+ email and calendaring service for students and alumni

In order to deliver a richer set of new features to UTmail+ service, ITS will be performing a minor update on UTmail+ with no service interruption starting on May 8th, 2014 until completion.

This update will enable the delivery of the following new UTmail+ features:

  • Office WebApps: Online document editing, sharing and collaboration
  • FREE Office 365 Pro Plus for Students: Desktop Microsoft Office Suite
  • Lync: Video, Text and Voice chat

More details about these features will be released as it becomes available in the Fall.  

The service update will change UTmail+ account settings for mobile devices and email applications

If you are using a mobile device or desktop email application (Thunderbird, Mac Mail and Outlook), you will know the change has occurred because your application will give you an error suggesting that either your username or your credentials are incorrect.  In order to get your application to log in correctly, either change your username to be the same as your email address, or remove the account and add it back again.

More detailed instructions for configuring your specific device or program can be found here.

 Outlook Web Access (browser/webmail) will not be affected by this. 


Still need help? Get in touch with us!

St. George Campus

Information Commons Help desk

Robarts Library,1st Floor
130 St. George Street
Phone: (416) 978-HELP (4357)
Email: help.desk[at]utoronto[dot]ca


UTM – University of Toronto Mississauga

Location: CCT Building, 3133
Phone: (905) 828-5344
Email: helpdesk.utm[at]utoronto[dot]ca


UTSC – University of Toronto Scarborough

Location: B487 and in the Informatics Commons / IC35
Phone: 416-287-7391 / 416-208-5189
Email: student-helpdesk[at]utsc[dot]utoronto[dot]ca



Following the UTmail+ upgrade to Office365 on October 11th, SkyDrive, Messenger, and other Microsoft services are now separated into a Personal Microsoft account which will contain your existing SkyDrive content.  To continue the use of your personal SkyDrive account, you will have to recover your password.  Click here for details on how to access your SkyDrive after the upgrade.

If you are experiencing issues recovering your SkyDrive account, please contact your campus Help Desk