A. The new e-mail service is controlled by the University although it is operated by the outsourcing company. UofT contracts with the provider on your behalf and your relationship is with UofT. We will continue to create and delete accounts, managing the service with a vendor-provided portal. At the same time, the vendors manages the hosting, including server uptime, spam- and virus-filtering, and data integrity. So the vendors helps reduce both the school’s infrastructure cost and frees the IT department to take on other strategic initiatives.