Q. Why are we considering this change to email?

A. Email is considered “utility” computing. It is a mature, well-established essential service. It is regarded as a utility in the IT industry, just as we regard water and power as utilities. E-mail is no longer considered a ‘core’ IT service, and so it is best to outsource it to providers that deal with email exclusively so they can provide the ultimate up-to-the-date standard of service, versus U of T having to spend much needed resources to compete with big providers.

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