Q. Can I decline the UTmail+ service?

A. Yes.  However we strongly recommend you do not choose to decline the service. The University of Toronto has negotiated expanded privacy and security protections for students using UTmail+ than are available by signing up directly with consumer services such as Gmail, Hotmail, and Yahoo. You will not receive these expanded protections if you decline.

By declining service you acknowledge that:

1.     There are known problems that will occasionally prevent important messages from reaching youunder the University’s “Policy on Official Correspondence with Students” you are still responsible if an important message fails to reach you.

2.     You will not have access to UTmail+ functionality—this may limit your ability to collaborate with other University members.

3.   Declining the UTmail+ service is not the best way to forward your e-mail. If you require a forward service, please create your UTmail+ account and forward your e-mail using built in UTmail+ forward functionality.  Althought forwarding may still result in messages not being delivered, for which are you still responsible, you will have access to the full suite of UTmail+ services.

Q. When will this change take place?

A. UTmail+ is currently available to most new incoming students as of July 13, 2011.   Current students will see a migration schedule tentatively set for late October 2011.  A detailed timeline will be provided in the near future. Your e-mail will not change without sufficient notice.

Q. Will I see corporate advertising?

A. Student outsourced emails accounts will not display corporate advertising. Note that this is different to public free accounts, as we will be part of an Education Edition agreement.

Q. Would anyone lose their job?

A. The intent is that no one would lose their job. The project would free up people resources (by relieving them of a mundane task) to be redeployed to do other important tasks for their Faculty/Department/Unit.

Q. Are other institutions doing this?

A. Many universities and colleges recognize that email and calendaring are utility services and are getting out of directly supporting these services. Approximately 28% of the post-secondary institutions in the United States now use external services for their email (a rise from 5% just two years ago).

Q. Why is the University considering this change?

A. University of Toronto would like to move away from providing services that are considered ‘utility’ and reallocate those resources to projects that are more innovative and distinguish our core offering from other Universities. Second, we want to expose our students to a rich set of leading-edge tools and applications that can be used to enhance communication and also provide students with a viable calendaring option, which at this time they do not have access to.

Q. Why are we considering this change to email?

A. Email is considered “utility” computing. It is a mature, well-established essential service. It is regarded as a utility in the IT industry, just as we regard water and power as utilities. E-mail is no longer considered a ‘core’ IT service, and so it is best to outsource it to providers that deal with email exclusively so they can provide the ultimate up-to-the-date standard of service, versus U of T having to spend much needed resources to compete with big providers.